Refund policy
Refunds, in plain words. When the window applies, the one case where it never expires, and how to ask — which is a single email.
The window
Bought a plugin and changed your mind? Email us from the address you bought with, within 14 days, and we will refund you in full. No form, no exit interview, no asking you to justify it.
We would rather refund someone quickly than keep money from a person who does not want the product. It costs less than the support thread that replaces it.
What we ask in return
Only that you tell us why, in a sentence, if you can spare it. It is optional and it does not change the outcome — we just read every one of them, and they are how the plugins get better.
We also ask that you deactivate and remove the plugin from your sites once the refund is processed. The code is GPL and we are not going to chase you, but a refunded licence is not a free licence.
When a refund does not apply
Two situations, both about intent rather than timing.
- Repeat refunds — buying, refunding and buying again across releases. We will refund the first one and decline after that.
- Bulk or reseller purchases bought to redistribute rather than to use.
Outside those, if you are inside the window and you ask, you get your money back.
If the plugin is broken
This one stands whatever else this page says, and whatever the calendar says. If a plugin does not do what its product page says it does, we fix it or we refund you — inside the window or well outside it.
A plugin that does not work was never really delivered. That is not a goodwill gesture, it is the deal.
For EU and UK consumers, this is a right you cannot sign away, and nothing on this page tries to.
Renewals
A renewal charge gets the same 14 days. If a yearly licence renewed and you did not want it, email us within 14 days of the charge and we refund it in full, no questions asked.
Services work
Services are not covered by this page. Development and SEO engagements are quoted, scoped and paid against an agreement, and how deposits and part-completed work are handled is set out there.
How to ask
Email hello@divicake.com from the address you bought with, say which plugin, and that is it. We reply within 24 hours on working days and issue the refund as soon as we have replied.
Refunds go back to the original payment method. How long it then takes to appear is your bank's business, not ours, and it is usually a few working days.
Questions about this page? Email our team and we will answer plainly.